Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Buds pro 3 promotion Z Fold 7

I haven't received the promotional code for the discount on the buds 3 pro when purchasing my z fold 7 despite being within the promotional period. Can anyone help please.

Resolved! Signed up for 3 months free Disney+ but being charged - O2 customer service not helping

THanks @MI5 and @Dave-O2 The community manager sorted this out for me. I'm delighted. Much appreciated!

Resolved! Call Failed

Hi,I am unable to make any calls. iPhone constantly saying “call failed”I have good service and WiFi. Had a cellular iwatch linked to my account yesterday and wondered if that is the problem. Can anyone help please?Thanksp.s I have turned it off and ...

O2 Recycle Is A SCAM!!!

Hi Everyone, I just wanted to send a warning to anyone thinking of using O2 Recycle. My situation was I saw the O2 Recycle when thinking of upgrading and when I honestly filled out the recylce valuation, it convinced me to get a new iPhone 7. Anyway,...

Travel to USA

Hi, I'm confused, I'm a pay monthly customer, and the travel bolt on is inclusive. However it says in the detail that it must be activated, but I cannot find out how. Does it happen automatically when you switch on roaming or do I physically have to ...

O2 Switch up Con

I have had my phone for over 90 days and decided I want to switch up my handset. I go through the process and it comes up with an error and will not let me switch up. I pay for O2 Switch up, I previously complained and was offered 50 pounds to withdr...

Proof of ownership of the phone replaced by o2 insurance.

I previously had an account with O2 and purchased a device that was insured through it. After it was damaged, O2 replaced it with another phone that has a different IMEI number. I am now with a different insurance company, and this replacement phone ...

Xbox Game Pass Ultimate Charge to Mobile Refund

Hello, I just cancelled my subscription to Xbox Game Pass Ultimate which I paid via Charge to Mobile. I was given a refund of £14.99 but how do I receive this? My latest bill for the last month is appearing in MyO2 so assuming this charge is set in s...

Resolved! Not getting verification codes

I have just tried to buy something online and when my credit card company tried to send a verification code to my phone it didn't appear and so the payment was declined. Although I was able to ring the credit card company and have made my purchase, i...

Resolved! Device Sync

I tried to leave 02 phone contract previously but was told I couldn’t as my Apple Watch was synced to the phone contract. Again, the contract is due for renewal near to Christmas and I’d like to cancel it. I do Apple a ipad on contract with 02 and wo...

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