Order out of stock, payment taken anyway.

[Jack5y3]

Ordered an accessory, got an email an hour later saying it's out of stock but they've taken my payment regardless. It says on the email to check the status of my order at My o2 but there's nothing visible there.

What am I supposed to do about this? 

[Enlli]

You will need to contact O2.

Call Sales 0800 081 0255

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

Or phone them on 202 or 0344 809 0202 (contract) 

4445 or 0344 8090222 (PAYG)

[Jack5y3]

This doesn't really help me as it's nothing to do with a contract or pay as you go, and i'm not an o2 customer

[Enlli]

If you purchased anything off O2 you are an O2 customer, maybe not phone contract, but customer all the same.

We are all customers here so all we can do is point you in the direction of O2