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Order not updating

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niamhcassidy
Level 1: Joiner
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on ‎24-01-2023 13:09

on ‎24-01-2023 13:09

My order was confirmed over 48 hours ago. I have had absolutely no update on my phone and my order has not progressed at all, when it should be delivered today or tomorrow. I have contacted them via Twitter and have heard nothing back. 

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Enlli
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‎24-01-2023 13:50 - edited ‎24-01-2023 13:51

‎24-01-2023 13:50 - edited ‎24-01-2023 13:51

We are all customers here but seeing you have tried social media 

Try the Sales team, you can call them on 0800 081 0255

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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Enlli
Level 67: Unsung hero
  • 7824 Posts
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Registered:

‎24-01-2023 13:50 - edited ‎24-01-2023 13:51

‎24-01-2023 13:50 - edited ‎24-01-2023 13:51

We are all customers here but seeing you have tried social media 

Try the Sales team, you can call them on 0800 081 0255

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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