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Order not processing

Jorm
Level 1: Joiner
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I ordered a phone last week, paid the upfront cost and got and order number but the order won't go from ordered to processed when I look up recent orders. Any help?
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Cleoriff
Level 94: Supreme
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@Jorm 

They may be doing credit checks etc. Best way to find out what's going on is

to contact O2.

All numbers are in this guide Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling.

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to someone.

You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

8.00am is the best time to call if you can.

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 127591 Posts
  • 834 Topics
  • 7586 Solutions
Registered:

@Jorm 

They may be doing credit checks etc. Best way to find out what's going on is

to contact O2.

All numbers are in this guide Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling.

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to someone.

You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

8.00am is the best time to call if you can.

Veritas Numquam Perit

Girl in a jacket
Message 2 of 3
1,113 Views

MI5
Level 94: Supreme
  • 151755 Posts
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  • 28843 Solutions
Registered:

@Jorm 

The status won't change until O2 dispatch your order and you will then receive a tracking email.

http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs

Your device may be out of stock.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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