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on 22-03-2021 11:39
Solved! Go to Solution.
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on 22-03-2021 11:43
They may be doing credit checks etc. Best way to find out what's going on is
to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.
Veritas Numquam Perit
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on 22-03-2021 11:43
They may be doing credit checks etc. Best way to find out what's going on is
to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.
Veritas Numquam Perit
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on 22-03-2021 11:47
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on 22-03-2021 11:47
The status won't change until O2 dispatch your order and you will then receive a tracking email.
http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs
Your device may be out of stock.
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