09-12-2022 16:44
I moved from 02 a few months ago. Requested to port my old number. New provider won’t tell me what the issue is despite escalation and complaints. But I don’t have the number or even a sim that works. If I came back to O2 can I get my old number back?
Solved! Go to Solution.
09-12-2022 17:16 - edited 09-12-2022 17:19
09-12-2022 17:16 - edited 09-12-2022 17:19
@Tkay10r-_ wrote:Thanks but don’t do social media. Is there a phone number?
From the link I gave above @Tkay10r-_
Contacting O2 by telephone:
We are of course available to help over the phone and the team can deal with any query you may have – we also have some options we can help with without having to speak to someone like making a payment.
There are a few different options depending on the type of customer you are take a look here for the best option:
Pay monthly
Customer Service | Number | Charges |
From your O2 mobile | 202 | Free |
From a landline | 0344 809 0202 | Standard UK Rate |
From abroad | +44 344 809 0202 | Free |
Pay as you Go
Customer Service | Number | Charges |
From your O2 mobile | 4445 | Free |
From a landline | 0344 8090222 | Standard UK Rate |
From abroad | +44 7860 980 202 | International rates |
Top-Up service | Number | Charges |
From your O2 mobile | 4444 | Free |
From a landline | 0345 6062277 | Standard UK Rate |
Business
Business Customer Service | Number | Charges |
From your O2 mobile | 8002 | Free |
From a landline | 0800 977 7337 | Free |
From abroad | +44 808 100 4439 | Free |
Online Business Customer Service | Number | Charges |
From your O2 mobile | 8002 | Free |
From a landline | 0800 977 7027 | Free |
From abroad | +44 808 100 4439 | Free |
09-12-2022 16:53
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Guide: How to find help & contact O2
09-12-2022 17:11
Thanks but don’t do social media. Is there a phone number?
09-12-2022 17:15
@Tkay10r-_ Call 0344 809 0202, 0800 902 0217 or 0800 032 1402.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
09-12-2022 17:16 - edited 09-12-2022 17:19
09-12-2022 17:16 - edited 09-12-2022 17:19
@Tkay10r-_ wrote:Thanks but don’t do social media. Is there a phone number?
From the link I gave above @Tkay10r-_
Contacting O2 by telephone:
We are of course available to help over the phone and the team can deal with any query you may have – we also have some options we can help with without having to speak to someone like making a payment.
There are a few different options depending on the type of customer you are take a look here for the best option:
Pay monthly
Customer Service | Number | Charges |
From your O2 mobile | 202 | Free |
From a landline | 0344 809 0202 | Standard UK Rate |
From abroad | +44 344 809 0202 | Free |
Pay as you Go
Customer Service | Number | Charges |
From your O2 mobile | 4445 | Free |
From a landline | 0344 8090222 | Standard UK Rate |
From abroad | +44 7860 980 202 | International rates |
Top-Up service | Number | Charges |
From your O2 mobile | 4444 | Free |
From a landline | 0345 6062277 | Standard UK Rate |
Business
Business Customer Service | Number | Charges |
From your O2 mobile | 8002 | Free |
From a landline | 0800 977 7337 | Free |
From abroad | +44 808 100 4439 | Free |
Online Business Customer Service | Number | Charges |
From your O2 mobile | 8002 | Free |
From a landline | 0800 977 7027 | Free |
From abroad | +44 808 100 4439 | Free |