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Old number retrival

Tkay10r-_
Level 1: Joiner
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Registered:

I moved from 02 a few months ago. Requested to port my old number. New provider won’t tell me what the issue is despite escalation and complaints. But I don’t have the number or even a sim that works. If I came back to O2 can I get my old number back?

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MI5
Level 94: Supreme
  • 150265 Posts
  • 641 Topics
  • 28607 Solutions
Registered:

@Tkay10r-_ wrote:

Thanks but don’t do social media. Is there a phone number?


From the link I gave above @Tkay10r-_ 

 

Contacting O2 by telephone:

We are of course available to help over the phone and the team can deal with any query you may have – we also have some options we can help with without having to speak to someone like making a payment.

There are a few different options depending on the type of customer you are take a look here for the best option:

More info

 

Pay monthly

Customer Service

Number

Charges

From your O2 mobile

202

Free

From a landline

0344 809 0202

Standard UK Rate

From abroad

+44 344 809 0202

Free

Pay as you Go

Customer Service

Number

Charges

From your O2 mobile

4445

Free

From a landline

0344 8090222

Standard UK Rate

From abroad

+44 7860 980 202

International rates

Top-Up service

Number

Charges

From your O2 mobile

4444

Free

From a landline

0345 6062277

Standard UK Rate

Business

Business Customer Service

Number

Charges

From your O2 mobile

8002

Free

From a landline

0800 977 7337

Free

From abroad

+44 808 100 4439

Free

Online Business Customer Service

Number

Charges

From your O2 mobile

8002

Free

From a landline

0800 977 7027

Free

From abroad

+44 808 100 4439

Free

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 150265 Posts
  • 641 Topics
  • 28607 Solutions
Registered:

@Tkay10r-_ 

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 5
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Tkay10r-_
Level 1: Joiner
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Registered:

Thanks but don’t do social media. Is there a phone number?

Message 3 of 5
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Bambino
Level 85: Esteemed
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Registered:

@Tkay10r-_ Call 0344 809 0202, 0800 902 0217 or 0800 032 1402.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

I DO NOT WORK FOR O2



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Message 4 of 5
1,157 Views

MI5
Level 94: Supreme
  • 150265 Posts
  • 641 Topics
  • 28607 Solutions
Registered:

@Tkay10r-_ wrote:

Thanks but don’t do social media. Is there a phone number?


From the link I gave above @Tkay10r-_ 

 

Contacting O2 by telephone:

We are of course available to help over the phone and the team can deal with any query you may have – we also have some options we can help with without having to speak to someone like making a payment.

There are a few different options depending on the type of customer you are take a look here for the best option:

More info

 

Pay monthly

Customer Service

Number

Charges

From your O2 mobile

202

Free

From a landline

0344 809 0202

Standard UK Rate

From abroad

+44 344 809 0202

Free

Pay as you Go

Customer Service

Number

Charges

From your O2 mobile

4445

Free

From a landline

0344 8090222

Standard UK Rate

From abroad

+44 7860 980 202

International rates

Top-Up service

Number

Charges

From your O2 mobile

4444

Free

From a landline

0345 6062277

Standard UK Rate

Business

Business Customer Service

Number

Charges

From your O2 mobile

8002

Free

From a landline

0800 977 7337

Free

From abroad

+44 808 100 4439

Free

Online Business Customer Service

Number

Charges

From your O2 mobile

8002

Free

From a landline

0800 977 7027

Free

From abroad

+44 808 100 4439

Free

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 5
1,157 Views