O2 travel conflicting information

[Markojemo]

I'm travelling to Amsterdam on Friday and wanted to make sure the O2 travel bolt on was on my account, when I click the little blue information button on the bolt on section of my tariff and allowances the following appears:

Get all the data, minutes and texts you need while you’re away with O2 Travel. It’s free in Europe so it really is like home from home. Somewhere else? It’ll cost £3.99 a day in Turkey and £4.99 a day outside Europe. And you’ll only be charged for the days you use it. There’s no upper usage limit on data, but data speeds will vary with usage. For calls and texts a daily cap of 120 minutes and 120 texts applies. For data used in non-O2 Travel countries a £43 monthly spending limit in Europe and a £40 monthly spending limit outside of Europe applies.

Now reading that it seems to suggest that using your phone in Europe is free right? Yet on the main O2 travel page it says that using my phone in Amsterdam will incur a £1.99 per day charge. Anyone able to provide some clarity on this?

[Bambino]

Not only is it potentially a cause for confusion @Wa10, but it's a complete misrepresentation of what O2 Travel actually is, and should say that it applies only to certain tariffs. As you are an O2 employee, perhaps you can pass this on to the appropriate department so it can be looked into?

[Wa10]

It's been cleared up above @Bambino, and as @MI5 suggested it's actually dynamically populated info - so for a customer who has standard O2 Travel (like me) it says what the relevant costs are. If however you have the benefit of a free O2 Travel bolt on like @Markojemo then it will show it as being free.

Whilst I do work for O2, I'm on here as a customer without my "work hat" on. So I may sometimes be able to use my knowledge as an employee to help answer questions, I can'tdo anything internally I'm afraid. By all means though, please pop a suggestion in the suggestions forum and I'm sure the guys will look into whether the wording can be changed, or perhaps highlighted in some way to make it clear it's free as a result of a promotion. 

[Markojemo]

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@MI5 wrote:
No worries mate. Enjoy Amsterdam:)

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First time for me going, already booked the Heineken experience, canal cruise and a few other "touristy" things.

[MI5]

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@Markojemo wrote:

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@MI5 wrote:
No worries mate. Enjoy Amsterdam:)

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First time for me going, already booked the Heineken experience, canal cruise and a few other "touristy" things.

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Excellent. You'll love it. 

[Cleoriff]

I have just travelled to Spain and landed about an hour ago. This is the text you will get as soon as you land in an O2 travel area.

and talk about learning something new? I always thought the daily charge reset itself at midnight UK time. No..now it's midnight in the capital city of your travel destination.......:smileywink:

[MI5]

You will get a different text if you are on free EU travel too.

[Cleoriff]

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@MI5 wrote:
You will get a different text if you are on free EU travel too.

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Yes but you know me. I took O2 travel off then put it back on (due to circumstances back home) so I have only ever had that text. I never use it though...Wifi being everywhere it's the wonderful Tugo that suits me..

Not sure if @Markojemo has that so I will just pop a link in here http://www.o2.co.uk/apps/tu-go

[darrengf]

Hi @Cleoriff o2 travel did use to be based on uk time. Midnight to midnight.  It was recently changed last year to the local time of the Capital of the country you are visiting now.

So for the USA it's Washington, however that doesn't help people when there in a different time zone in USA which has 6 of them lol  😳

Europe is much easier though

[MI5]

I did wonder about how that would work out in the USA!

[darrengf]

Yep the USA, Canada and Brazil. I may have missed another one, but it's very confusing

Also o2 travel does not work in Hawaii and Alaska even though the telephone networks are part of the USA.  However they work a little different in them regions if I remember correctly.