Solved: Email Address

Anonymous · ‎08-02-2017

Why is there no facility on My o2 to enable me to change my email details...I no longer use the one that you have

welshsteve76 · ‎09-02-2017

The site design isn't the most intuitive I have to agree, and it is very easy to get lost in the site. It is a very messy interface.

Here are some screenshots that will help.

Weirdly, even if you're logged in after clicking as indicated above, you'll be asked to log in again

Once you've done that click the "Manage My Details" option

Then scroll down the Sign In Details section

Thanks

Steve

View solution in original post

MI5 · ‎08-02-2017

Log into your MyO2 http://www.o2.co.uk/myo2 and click on "Manage My Details"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎08-02-2017

Very easy to do in My O2. Alternatively call customer service but you really shouldn't have a problem if you follow the advice above.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

welshsteve76 · ‎09-02-2017

The site design isn't the most intuitive I have to agree, and it is very easy to get lost in the site. It is a very messy interface.

Here are some screenshots that will help.

Weirdly, even if you're logged in after clicking as indicated above, you'll be asked to log in again

Once you've done that click the "Manage My Details" option

Then scroll down the Sign In Details section

Thanks

Steve

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