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Level 1: Joiner
Posts: 1
Registered: ‎04-05-2018

O2 travel conflict with inclusive zone?

I am on the sim only 100gb tarrif and have both the o2 travel and also the inclusive zone bolt on. Just landed in the USA and received a text saying Im on o2 travel and will cost 4.99 a day, where it should be free with my inclusive zone bolt on? Just wondering if anyone had the same problem and if O2 actually charges you?

Thanks
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Posts: 10,140
Topics: 106
Ideas: 2
Registered: ‎11-04-2012

Re: O2 travel conflict with inclusive zone?

This might explain it:

 

Screenshot_20200219-064028.jpg

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Posts: 95,433
Topics: 543
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Registered: ‎04-04-2012

Re: O2 travel conflict with inclusive zone?

@EJ 

Travel inclusive should override the regular travel bolt on.

As long as it's showing active in your MyO2 it will be ok.

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 10,140
Topics: 106
Ideas: 2
Registered: ‎11-04-2012

Re: O2 travel conflict with inclusive zone?

[ Edited ]

Travel inclusive bolt-on blurb here backs up what @MI5 wrote, so long as you are on one of the applicable 20GB or higher Sim-only packages - with some constraints re fair usage.

https://www.o2.co.uk/international/travel-inclusive-zone

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Posts: 79,954
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Registered: ‎14-01-2013

Re: O2 travel conflict with inclusive zone?

If you want to make sure @EJ  then contact customer services Guide: How to find help & contact O2 

Calls from abroad  are included in that link and are free to CS

*The Game Is On*

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Posts: 95,433
Topics: 543
Solutions: 12,094
Registered: ‎04-04-2012

Re: O2 travel conflict with inclusive zone?

@EJ 

We also have a guide here with useful information on roaming Guide: Roaming MegaGuide 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 76,141
Topics: 561
Solutions: 3,514
Registered: ‎04-01-2009

Re: O2 travel conflict with inclusive zone?

That will just be a generic text sent on arrival to countries outide the EU which are covered by O2 Travel. As said, O2 Travel Inclusive will automatically kick in if it shows as a bolt on in My O2.