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Dodge2
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My past Device accounts still appear on my credit history they appear as active even though they are actually paid off and closed. This is affecting my credit score because they are seen as non-secured Loans there are more then three of then still showing as active. I need O2 to contact Equifax to update their system. As the accounts are actually closed I have no account number or any sort of reference so would anyone know how I go about getting these inactive past accounts removed from my credit history Thanks 

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MI5
Level 94: Supreme
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@Dodge2 

You need to contact CFR

creditfilereferrals@telefonica.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 126854 Posts
  • 613 Topics
  • 21801 Solutions
Registered:

@Dodge2 

You need to contact CFR

creditfilereferrals@telefonica.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 4
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Dodge2
Level 1: Joiner
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Thanks. Is that all done online or will I need old paper work witch I don’t have anymore? 

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MI5
Level 94: Supreme
  • 126854 Posts
  • 613 Topics
  • 21801 Solutions
Registered:

@Dodge2 

You'll need to give them as much info as you can so they can find your accounts and investigate for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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