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cannot complete order for a second SIM

Mushroom
Level 1: Joiner
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I wanted to buy 2 SIMs, one for each child, I managed to buy one via the online shop. I get a message to say the order cannot be completed when it gets to the credit check step. I am using the same details as per the purchase of the first SIM. Anyone knows what this is about, please?

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madasaf1sh
Level 68: Extraordinaire
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Registered:

@Mushroom 

 

You need to pass a credit check for each new number, and you may have hit the limit for the number of lines you can have on your account. 

 

You can try speaking to the sales team but they will be in the same boat, 

message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 68: Extraordinaire
  • 5924 Posts
  • 32 Topics
  • 1929 Solutions
Registered:

@Mushroom 

 

You need to pass a credit check for each new number, and you may have hit the limit for the number of lines you can have on your account. 

 

You can try speaking to the sales team but they will be in the same boat, 

message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 2 of 2
136 Views