Contract

[Bigbad]

I currently have two SIM cards on my contract, one is coming to the end of its 2 year deal, the second is one I got through a Virgin Media Volt package a few months ago.

I was told at the time I would be able to close the older contract and transfer the older SIM cards' number to the new SIM card when the contract was up.

I tried yesterday on chat and got told it is not possible because I own both numbers, surely this cannot be correct? I do not want to lose my number as I have had it for a longtime.

Can anyone help? 

[Enlli]

Absolute bull by customer services

You should be able to MIGRATE the old number across 

Guide: Migration & porting into O2 

Use the UK based Social Media team 

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) ,

X Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[Bigbad]

Thank you Enlli, don't really use social media, so will have to create an account. Bit annoying that I have to go down that route. Hopefully I will get it sorted, thank you again! 

[Cleoriff]

@Bigbad 

As @Enlli said, the social media team are UK based. They have a far better knowledge base and success rate.

Like you I didn't follow social media for a long time (apart from Facebook)

However, I now have a Twitter (X) and Instagram account. It's much better dealing with O2 staff who know what they are doing. 😉

[Bigbad]

Thank you to the both of you, got to get a PAYG card on a random network, cancel my contract and transfer the number to the PAYG card, then cancel that and transfer that number to my newer contract.

Can i just say how pathetic that is! Why do  they make it so complicated!!! 

[Enlli]

Agreed. That method is something the regulars on here have suggested for far too many years.

Glad it is at least sorted.

[Bigbad]

Well, finally got on the support chat to cancel the number I wanted to transfer and ask for a PAC code, I mentioned what I was doing and the support worker mentioned they have a team to do this, transferred me to it and in less than 20 hours it has all been sorted without having to use a PAC code or PAYG sim. I don't think O2 know what is possible and what isn't. 

[Enlli]

Glad it's sorted.

Yes, it should be a simple task and customer service should know what to do. 

They say they are spending 1 million a day improving CS. .... It's getting worse 

[Cleoriff]

Pleased it's sorted at last @Bigbad x