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Level 1: Joiner
Posts: 9
Registered: ‎12-01-2013
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O2 Travel

I have O2 travel and in an emergency I had to use my mobile for calls and texts while in North Cyprus. I have on my return been charged for all calls and texts and I tried to live chat this morning but it keeps saying hold that thought. 

 

O2 travel says Cyprus is included but advisor Lloyded says its not can anyone help.

 

i never use my phone abroad and only did so as emergency and aftre checking O2 website for O2 travel details I went ahead.

 

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Registered: ‎13-08-2008

Re: O2 Travel

[ Edited ]

unfortunatly north cyprus is not in the eu and will be excluded from o2 travel.

 

Are you payg or pay monthly?

 

look it up here http://international.o2.co.uk/internationaltariffs/travelling_abroad

iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Level 1: Joiner
Posts: 9
Registered: ‎12-01-2013

Re: O2 Travel

Pay monthly. I understand now that although it says Cyprus it doesn't cover where I was. Emergency needs and all that and now to make it worse its cost me as well.

 

is there anything that can be done as genuine mistake.

Posts: 16,393
Topics: 292
Kudos: 1,844
Ideas: 6
Solutions: 1,310
Registered: ‎13-08-2008

Re: O2 Travel

[ Edited ]

only o2 can help there but I do not think they will help but you never know. if you are back in the uk now ring 202 and explain the issue.

 

note to toby / leonard this needs flagging to the web team it needs to say southern cyprus on o2 travel pages it is correct on business but not pay monthly or payg

iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Level 1: Joiner
Posts: 9
Registered: ‎12-01-2013

Re: O2 Travel

Sorry not great on these things I thought this was talking to O2!

thank you

Posts: 16,393
Topics: 292
Kudos: 1,844
Ideas: 6
Solutions: 1,310
Registered: ‎13-08-2008

Re: O2 Travel

no theses are customer forums wher other customers help each other very little input from o2 here

iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services