O2 Refresh The SCAM

[Anonymous]

Been thinking about this since August last year. Coming to the end of my contract i thought oh i have O2 refresh. Happy with my phone i decided to ask the QUESTION. I would like to keep my phone until my free upgrade what happens with my O2 refresh money? You don't get it back.

Here are my issues.

1. A Sim only contract £9 - £15

2. You Pay O2 £25 upwards for a Sin only contract.(RIP OFF)

3. You then pay for the phone at a rate of (Full price of the phone / length of contract in months)

4. Can anybody see this.

5. I am getting bummed here

So here we go.

I dont really like complaining but WTF.

You go to O2 cause you want a phone with your contact and the minuets data text etc.

I mean i got it O2 Refresh cause being a techno-lad I love new techo OH this will be good pay off my 'contract' (and before you get the lawyers around I know it wouldn't be the contract for the 'SIM' cause that would get rolled in to a new 24 month contract) get a new phone BOOM ahead of the game (SUCKER) ". Should have known everything has a price.

I love O2 they have great customer service and it is mainly beyond reproach, and you Mr Customer service adviser, you reading this now instead of the prick that thought of this idea, are a good guy I love coming to you with my problems in your service you strive to help me. Love it don't stop.

But whoever's idea this was mate, I'll be complaining to some financial authority or some trading board. Because it takes the *bleep*.

If nothing happens I might go see someone about say a SCAM that has no place in your business were customers have been mislead. (said reason above by the way). You sell a contract were they expect a phone, and then sell some stuff about how your bound to the contract and the phone, But really if i didn't want to stay with O2 and deal direct with yourselves, I wouldn't have done it, Carphone Warehouse, all these shops they just buy you out to sell the new contract, Believe me i know i work in the car industry i know how PCP works. These places have money set aside to buy them out and you give them the buy out cheaper.

Once O2 Once O2, you have really annoyed me.

Nathan

On a lighter note I blame HTC for making some of the best phones on the market.

[Cleoriff]

Round and round in circles. A bit like windmills of my mind..:smileysad:

[Anonymous]

I mean that makes sense, 

I just feel a bit **bleep**ed off that if you dont sign up for refresh, the phones included in your contract

[Anonymous]

Again makes sense

but i would have got a new phone and a new contract at the end of the 24 months.

and again paid for the phone with my 'contract'

[MI5]

Good grief !!

[viridis]

O2 REFRESH IS NOT AN APPLICABLE EXTRA ON TOP OF YOUR TARIFF, IT IS A NEW STYLE OF TARIFF THAT SPLITS THE COST.

[Anonymous]

I DONT WANT THE PHONE FOR FREE

I am just saying 

the contract would have included the phone

and you still get the upgrade

[Anonymous]

I'd you want the old style contracts them recommend you try Carphone Warehouse who can offer non refresh o2 contracts.

We are trying to help you here but you really are not making sense. Sorry and I don't intend to be rude saying that.

[viridis]

It isn't flipping free!!!

[Anonymous]

Do you mean the contract meant you kept your old phone and you would have got the upgrade too? If so that is how all o2 contracts work, refresh or standard, for consumers

[Anonymous]

Well there you go thanks

fair enough

Cheers