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Posts: 108,473
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Registered: ‎04-04-2012

Re: O2 Open discount on Huawei P20 Pro

Another good result. Great to hear Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 92,707
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Registered: ‎14-01-2013

Re: O2 Open discount on Huawei P20 Pro

So @cardno4 It appears that if you complain you will get the Open discount applied. Whilst I am delighted for you and @kieranm9090 it seems a extremely convoluted way of doing things.

It can be applied apparently so why do customers need to jump through humps to get it....?

And what about those who don't complain?

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Level 2: Apprentice
Posts: 21
Registered: ‎05-09-2014

Re: O2 Open discount on Huawei P20 Pro

@Cleoriff I agree but perhaps some stores were briefed in time, some weren't, some had pre orders for the device and maybe some had nine so they were informed in time. I don't know and I agree it's not best practice but they are, it seems, just taking it on a conpalint by complaint basis.
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Level 1: Joiner
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Registered: ‎04-04-2018

Re: O2 Open discount on Huawei P20 Pro

Hi, just wanted to say a huge thanks to those keeping people updated.
Just as you advised the only way to get it sorted is to put in a complaint over phone. Wait a few days to escalate it and then they'll apply it manually for you.
It's a pain in the backside that the website isn't working, but this way should fix it.
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Registered: ‎04-01-2009

Re: O2 Open discount on Huawei P20 Pro

Great to see that O2 seem to be treating everyone in the same way thankfully. Well done to those who complained and got the discount applied. This is definitely the way forward and O2 have set precedents now so now everyone needs to complain I think the what O2 should do now is to simply make the phone eligible so that customers don't need to complain. 

There again, O2 don't do common sense. ....

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Level 2: Apprentice
Posts: 21
Registered: ‎05-09-2014

Re: O2 Open discount on Huawei P20 Pro

Also @jonsie there will be plenty of people out there who have been told no they can't claim the discount and have left it at that....
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Registered: ‎14-01-2013

Re: O2 Open discount on Huawei P20 Pro


@cardno4 wrote:
Also @jonsie there will be plenty of people out there who have been told no they can't claim the discount and have left it at that....

^^^^^^^^ Exactly that @cardno4 which is a great concern to me.

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Level 2: Apprentice
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Registered: ‎05-09-2014

Re: O2 Open discount on Huawei P20 Pro

Everyone knows an email to all those who pre ordered that device wouldn't go amiss but that won't happen. Btw to anyone wondering, it's a lovely phone...jumped ship from IPhone and haven't looked back, O2 open dramas aside.
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Registered: ‎14-01-2013

Re: O2 Open discount on Huawei P20 Pro

@cardno4Great to hear you are enjoying the phone...and more importantly you jumped ship from iPhones wink

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Registered: ‎04-04-2012

Re: O2 Open discount on Huawei P20 Pro

Good choice @cardno4

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)