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O2 Open discount on Huawei P20 Pro

sratansi
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Just got my P20 Pro and was trying to add my O2 Open Doscount but keep getting a message saying : device associated with this number isn’t currently eligible for an O2 Open discount

Anyone have any ideas why this would be?

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Marjo
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Hi guys,

 

We've checked this on our end. The P20 Pro is excluded from O2 Open, however the P20 is eligible.

 

@MI5 is correct in that there's no list available. Company-specific eligibility can also be checked if you text the word OPEN followed by your company name to 61202. It will tell you if you are eligible, and what your 5-digit code is.

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Anonymous
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Hi @sratansi it maybe not eligible for the scheme yet 

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sratansi
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ahh ok fair enough, not done this before hence asking. Does it take a while to be eliigble?

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Cleoriff
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@sratansias it's a flagship phone you may have to wait a while before you are eligible for the discount.

More info here https://community.o2.co.uk/t5/How-to-Guides/O2-Open-amp-Friends-and-Family-discounts-How-to-sign-up/...

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Cleoriff
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@sratansiwrote:

ahh ok fair enough, not done this before hence asking. Does it take a while to be eliigble?


You just need to keep checking via the terms and conditions in the link I posted above @sratansi

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MI5
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Maybe @Martin-O2 or @Marjo could confirm if it is eligible for open discount?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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jonsie
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If the handset isn't yet eligible, by the time it is you won't be able to get the discount. It has to be applied in the first month and o2 is inflexible on this. 

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sratansi
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that is a shame as there no indication anywhere as to which handsets are eligible

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MI5
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It usually just list ones that aren't eligible, so none mentioned should mean none excluded.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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@sratansiYou may want to contact customer services tomorrow and ask why you aren't 'allowed' to add the O2 discount to your device https://www.o2.co.uk/contactus

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