Nokia Lumia 800/Zune/Marketplace

[Anonymous]

Hello, 

Firstly though my WIFI works, my mobile internet (3g) does not, at all, not sure why not. 

Secondly I've been advised to go through the marketplace, but am unable as I get this message: 

"Can't set up your account.

Sorry, you need to do this from your computer because your account indicated that you are a child. To perchase content from the Marketplace, go to zune.net or use the Zune software on your PC, and sign in with your Windows Live ID."

I'm 20 years old.

So I go get Zune, and sign in with my Live ID, which I've had for years on end. And get a request for my Parents Windows Live ID (shrug) they don't have one. My Dad is 67 and types with one finger, my Mum never touches a computer outside of work. 

As this live ID is so old it is possible that once upon a time they made an account to varify me though something or other, but its long gone and forgotten to years of unuse, if it ever existed. 

So how would I get around this? Is there a way to remove the parent ID? A way to get Live to understand that I'm not 13 anymore? (They do have my DOB after all...) Or should I use another account? Though it advises to use the one you got the phone with.

[Anonymous · Accepted solution]

Please be advised that Windows Live provides three options to confirm you are an adult, which are in accordance with Federal Trade Commission child privacy rules. Please review the following options.

Option 1: Provide your credit card number

• Sign in to your Windows Live account services: https://account.live.com (Copy paste URL to your address bar)
• Upon signing in, you are prompted with the following message: "You need permission to use Microsoft sites and services".
• Select "I'm an Adult. Why am I seeing this page?"
• Follow the instructions to provide your credit card information.

Option 2: Send a Fax

Fax the following information to 1 (425) 936-7329.

• Your complete Windows Live account name.
• This is the email address you use to sign in to Windows Live services.
• The first name and last name for the Windows Live account.
• The city, state, and zip code or Postal Code for the Windows Live account.
• A photocopy of official identification that shows your Birth Date, such as a Driver's License, State Issued ID, or Passport.
• Any information provided is used to confirm age and identity.
• A valid email address where we can contact you.
• Please add the following text to the top of your fax: ATTN: WINDOWS LIVE ID CHILD AGE VERIFICATION (WLICAV)

Option 3: Send Postal Mail

Mail the following information to:

Windows Live ID Child Age Verification

Microsoft Corporation

1 Microsoft Way

Redmond, WA 98052

• Your complete Windows Live account name.
• This is the email address you use to sign in to Windows Live services.
• The first name and last name for the Windows Live account.
• The city, state, and zip code or Postal Code for the Windows Live account.
• A photocopy of official identification that shows your Birth Date, such as a Driver's License, State Issued ID, or Passport.
• Any information provided is used to confirm age and identity.
• A valid email address where we can contact you.
• Please add the following text to your information sheet: ATTN: WINDOWS LIVE ID CHILD AGE VERIFICATION (WLICAV)

[Anonymous]

Sorry for the huge expanse of text I took it from the microsoft forums. 

Hope this helps, if not come back and we will try something else.