Hi there,
I’m contacting you in relation to my o2 service. It’s quite a stage one as it only happens when I leave the uk. It happens every time I cross the boarder into the Republic of Ireland and has also happened when I was in the Isle of Man this past summer. My phone service completely stops stating ‘No Service’ for the whole period until I am back in NI of England etc. This isn’t anything to do with the roaming or data. My phone doesn’t receive phone calls, texts or anything. Completely useless unless I can connect to WiFi. I genuinely don’t understand it as I have even bought another iPhone and the same thing has happened (‘No Service’) which I believe it wouldn’t. Leading me to believe that it is not a hardware problem at all but a carrier problem.
I would be in Dublin quite a number of time a year but this problem is extremely irritating. My coverage used to work until my phone was stolen and received a new SIM card with the same number. Could this possibly be the reason, and that maybe a change if SIM card (not number) is the simple solution to the problem?
It’s a highly annoying rigmarole I have to go through when I can only use WiFi.
*i did go to an o2 shop and they said it was a simple solution of turning on data roaming which was switched off. This however did not work and my phone continues to state ‘No service’.
Kind regards,
Pete
