on 04-12-2018 19:00
I’m contacting you in relation to my o2 service. It’s quite a stage one as it only happens when I leave the uk. It happens every time I cross the boarder into the Republic of Ireland and has also happened when I was in the Isle of Man this past summer. My phone service completely stops stating ‘No Service’ for the whole period until I am back in NI of England etc. This isn’t anything to do with the roaming or data. My phone doesn’t receive phone calls, texts or anything. Completely useless unless I can connect to WiFi. I genuinely don’t understand it as I have even bought another iPhone and the same thing has happened (‘No Service’) which I believe it wouldn’t. Leading me to believe that it is not a hardware problem at all but a carrier problem.
I would be in Dublin quite a number of time a year but this problem is extremely irritating. My coverage used to work until my phone was stolen and received a new SIM card with the same number. Could this possibly be the reason, and that maybe a change if SIM card (not number) is the simple solution to the problem?
It’s a highly annoying rigmarole I have to go through when I can only use WiFi.
*i did go to an o2 shop and they said it was a simple solution of turning on data roaming which was switched off. This however did not work and my phone continues to state ‘No service’.
Solved! Go to Solution.
on 04-12-2018 19:12
Hi @Pete19 this is not O2 you are talking to. This is a customer forum. You need to call customer service or pop into your local O2 store to get a new sim & they will change it for you. Usually when abroad you need roaming switched on or use a local
SIM card if you have an unlocked phone
on 04-12-2018 19:20
Call customer service to check if there is a roaming bar on your account.
on 04-12-2018 19:22
Go into network settings and change it to auto.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 04-12-2018 19:51
Tried that MI5 but it is already on auto.
Apologies for putting it on this board and not going to customer service first.
on 04-12-2018 20:38
No worries @Pete19
To my mind it points to a roaming bar so unfortunately I think you need to call them.