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Charged for sending a message on Kik

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Shaun72
Level 1: Joiner
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on ‎04-12-2018 12:20

on ‎04-12-2018 12:20

I just received a text saying I had been charged 46p for sending a message on kik. Why is this? The message was 3 words long no emoticons.
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MI5
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on ‎04-12-2018 12:24

on ‎04-12-2018 12:24

@Shaun72 you'd have to ask KiK why the message was chargeable.
O2 would only charge you if it was sent over the network as an MMS message.
https://community.o2.co.uk/t5/How-to-Guides/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎04-12-2018 12:24

on ‎04-12-2018 12:24

@Shaun72 you'd have to ask KiK why the message was chargeable.
O2 would only charge you if it was sent over the network as an MMS message.
https://community.o2.co.uk/t5/How-to-Guides/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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b4u2
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on ‎04-12-2018 14:59

on ‎04-12-2018 14:59

What does kik mean?
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jonsie
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on ‎04-12-2018 16:11

on ‎04-12-2018 16:11

@b4u2 wrote:
What does kik mean?

It's a chat app

https://www.kik.com/about/

Social Media Support ~ O2 Facebook Messenger
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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davethorp
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on ‎04-12-2018 17:47

on ‎04-12-2018 17:47

My understanding is that Kik uses data much like WhatsApp and other messaging apps do and this shouldn’t attract charges if you are within your data allowance

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