cancel
Showing results for 
Search instead for 
Did you mean: 

No galaxy pro 2 voucher after 5 months and I've contacted 02 five or six times

Craigrep
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I've contacted o2 multiple times now keep being fobbed off with wait another 5 days .a manager will call you in next 48hrs . I've had enough now I just want to end the contract and move to another provider . 

 

Message 1 of 7
590 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 144206 Posts
  • 634 Topics
  • 27635 Solutions
Registered:

@Craigrep 

Unfortunately, as I've said, 

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.

and all we know Guide: Gift with Purchase  

Try messaging @Dave-O2 who wrote the guide.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 5 of 7
582 Views
6 REPLIES 6

Craigrep
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Can any one tell me how to get this voucher . Or end my contract ,that quite frankly has not been forfilled 

Message 2 of 7
589 Views

MI5
Level 94: Supreme
  • 144206 Posts
  • 634 Topics
  • 27635 Solutions
Registered:

@Craigrep 

All we know here Guide: Gift with Purchase  

How to cancel here Guide: Cancelling Your Contract 

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 7
588 Views

Craigrep
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

As I say I've said this to them via phone call and I get fobbed off . 

Message 4 of 7
585 Views

MI5
Level 94: Supreme
  • 144206 Posts
  • 634 Topics
  • 27635 Solutions
Registered:

@Craigrep 

Unfortunately, as I've said, 

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.

and all we know Guide: Gift with Purchase  

Try messaging @Dave-O2 who wrote the guide.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 7
583 Views

Craigrep
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Much appreciated thankyou 

Message 6 of 7
572 Views

MI5
Level 94: Supreme
  • 144206 Posts
  • 634 Topics
  • 27635 Solutions
Registered:

Welcome and good luck.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 7 of 7
568 Views