No galaxy pro 2 voucher after 5 months and I've contacted 02 five or six times

[Craigrep]

I've contacted o2 multiple times now keep being fobbed off with wait another 5 days .a manager will call you in next 48hrs . I've had enough now I just want to end the contract and move to another provider . 

[Craigrep]

Can any one tell me how to get this voucher . Or end my contract ,that quite frankly has not been forfilled 

[MI5]

@Craigrep 

All we know here Guide: Gift with Purchase  

How to cancel here Guide: Cancelling Your Contract 

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2 

[Craigrep]

As I say I've said this to them via phone call and I get fobbed off . 

[MI5 · Accepted solution]

@Craigrep 

Unfortunately, as I've said, 

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.

and all we know Guide: Gift with Purchase  

Try messaging @Dave-O2 who wrote the guide.

[Craigrep]

Much appreciated thankyou 

[MI5]

Welcome and good luck.