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HM
Level 1: Joiner
Posts: 1
Registered: ‎21-07-2019

No connection to the internet

I am in Croatia . I have no connection to the Internet. I am unable to get WhatsApp messages or connect to my Web.

This happens every time outside of the UK

What?
Posts: 88,105
Topics: 532
Solutions: 11,335
Registered: ‎04-04-2012

Re: No connection to the internet

@HM 

If you have an iPhone change your apn to “mobile.o2.co.uk”

Also, for any phone, try manually searching for a different network. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 72,592
Topics: 683
Registered: ‎14-01-2013

Re: No connection to the internet

@HM 

You may have a roaming bar on the account. In which case you need to contact customer services and ask them to lift the bar Guide: How to find help & contact O2 

It's free to call from abroad.

Best of luck and welcome to the forum Welcome

*The Game Is On*


Posts: 88,105
Topics: 532
Solutions: 11,335
Registered: ‎04-04-2012

Re: No connection to the internet

Just an fyi.
A roaming bar would effect calls too....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 72,592
Topics: 683
Registered: ‎14-01-2013

Re: No connection to the internet


@MI5 wrote:
Just an fyi.
A roaming bar would effect calls too....

I know it usually does, but worth a try if your advice fails....upside down

*The Game Is On*


Posts: 88,105
Topics: 532
Solutions: 11,335
Registered: ‎04-04-2012

Re: No connection to the internet

Also check that data roaming is selected in network settings.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 27: Desk Jockey
Posts: 1,105
Registered: ‎02-07-2013

Re: No connection to the internet

@MI5 I thought that iPhone APN was 'idata.o2.co.uk'?
Posts: 72,592
Topics: 683
Registered: ‎14-01-2013

Re: No connection to the internet

@PhoneChanger 

It is, but often needs changing to work abroad. Annoyingly....

*The Game Is On*


Posts: 70,180
Topics: 547
Solutions: 3,426
Registered: ‎04-01-2009

Re: No connection to the internet

It needs changing when they are on the incorrect data bolt on. Usually happens with a tariff change or upgrade.

Level 3: Thinker
Posts: 107
Registered: ‎18-12-2018

Re: No connection to the internet

Check your internet settings because you could have the Wong settings to use the internet. If your internet settings are OK then you will need to call o2 as there need to be done on your account to let you use your phone out of the UK.