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No connection to the internet

HM
Level 1: Joiner
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I am in Croatia . I have no connection to the Internet. I am unable to get WhatsApp messages or connect to my Web.

This happens every time outside of the UK

What?
Message 1 of 10
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MI5
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@HM 

If you have an iPhone change your apn to “mobile.o2.co.uk”

Also, for any phone, try manually searching for a different network. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 10
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Cleoriff
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@HM 

You may have a roaming bar on the account. In which case you need to contact customer services and ask them to lift the bar Guide: How to find help & contact O2 

It's free to call from abroad.

Best of luck and welcome to the forum Welcome

Veritas Numquam Perit

Girl in a jacket
Message 3 of 10
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MI5
Level 94: Supreme
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Just an fyi.
A roaming bar would effect calls too....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 10
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Cleoriff
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@MI5 wrote:
Just an fyi.
A roaming bar would effect calls too....

I know it usually does, but worth a try if your advice fails....upside_down

Veritas Numquam Perit

Girl in a jacket
Message 5 of 10
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MI5
Level 94: Supreme
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Also check that data roaming is selected in network settings.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 10
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PhoneChanger
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@MI5 I thought that iPhone APN was 'idata.o2.co.uk'?
Message 7 of 10
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Cleoriff
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@PhoneChanger 

It is, but often needs changing to work abroad. Annoyingly....

Veritas Numquam Perit

Girl in a jacket
Message 8 of 10
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jonsie
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It needs changing when they are on the incorrect data bolt on. Usually happens with a tariff change or upgrade.

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Message 9 of 10
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Luke30
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Check your internet settings because you could have the Wong settings to use the internet. If your internet settings are OK then you will need to call o2 as there need to be done on your account to let you use your phone out of the UK.
LGreenwood
Message 10 of 10
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