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New o2 sim showing no sim installed?

Deluxe1
Level 1: Joiner
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on ‎26-02-2023 18:55

on ‎26-02-2023 18:55

Got my new pay monthly sim today and gave customer service my pac code on Thursday  to take my previous number with me to o2.

 

My old virgin sim has now been disconnected so popped my new o2 one in but it's showing nothing, tried this on two phones.

 

It's now Sunday and they said the change will take place on Tuesday but I thought I would of still been able to use my new o2 sim until the day of the change?

 

Thanks

 

 

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Enlli
Level 67: Unsung hero
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on ‎26-02-2023 19:35

on ‎26-02-2023 19:35

When was the PAC code given and when did the Virgin SIM disconnect?

O2 don't port numbers Saturday and Sunday so, depending when you gave the code it could be Mon or Tue

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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