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New contract same network want to keep number!

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Km123
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on ‎10-10-2021 21:21

on ‎10-10-2021 21:21

I have just bought 13pro via a company but still on the 02 network ( over £1000 cheaper than upgrade) I managed to get my pac code after a faff and gave that over so I could keep my original o2 number - the new  phone has arrived but with a new sim and number - I have t turned on yet as just done back up to Mac - but advice about how to do it welcome and to confirm I can defo keep my number ????

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MI5
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on ‎11-10-2021 08:13

on ‎11-10-2021 08:13

@Km123 

You will currently have both contracts running.

If you do a sim swap, you will still have two contracts running.

You need to call O2 to migrate your number from the old contract to the new one, which will automatically cancel the old contract.

Guide: Migration & porting into O2  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Cleoriff
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on ‎10-10-2021 22:24

on ‎10-10-2021 22:24

@Km123 

You need to do a sim swap. Info here Guide: Sim Swap: a mini guide 2017 update 

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MI5
Level 94: Supreme
  • 152297 Posts
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Registered:

on ‎11-10-2021 08:13

on ‎11-10-2021 08:13

@Km123 

You will currently have both contracts running.

If you do a sim swap, you will still have two contracts running.

You need to call O2 to migrate your number from the old contract to the new one, which will automatically cancel the old contract.

Guide: Migration & porting into O2  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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