Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 88277 Views
  • 147 replies
  • 25 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 8236 Views
  • 15 replies
  • 1 kudos

Resolved! Overseas charges

Hi I have only just been able to get online to view my statements and last month I was charged nearly £20 for overseas connectivity charges. The hotel had wi-fi and I used this so don't understand why I have been charged for usage by o2. Please can y...

Anonymous by Not applicable
  • 2138 Views
  • 10 replies
  • 0 kudos

Moving from 02 to ID

I have provided the PUK code and ID say the number has been imported which I think it has because when I put O2 SIM back in it says Emergency calls only.I have also tried the ID SIM card in another phone and know that works ok.But when I have the ID ...

KimTurner by Level 1: Joiner
  • 190 Views
  • 2 replies
  • 0 kudos

Old Phone Number Not Working

Can someone please help, my partner had his phone stolen on Tuesday and he rang o2 and barred his number etc. He then got a new phone on Wednesday. He got everything set on Thursday morning with a new sim but wanted his old number, so got it sorted t...

GemmaB by Level 1: Joiner
  • 354 Views
  • 8 replies
  • 0 kudos

Resolved! Returns 14 day policy

I need to return my phone which I bought on a pay monthly contract on Thursday 19/3 and I know they have a sheet to print off and fill in but as I have no printer and no way of getting one could I just copy the information on a piece of paper and sen...

Unblocking my old phone

I have recently passed on my old to a relative who wish to go pay as you go however my old device has locked up and will not allow them to register their new sim card.

Ginge by Level 1: Joiner
  • 257 Views
  • 2 replies
  • 0 kudos