Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Missing offer

Hi,I have purchased Huawei Freebuds 3 from the o2 store. The page offers a free wireless charging pad. You are to use the redemption leaflet included with the order. This is missing from my order. The Freebuds are still on offer with this included. W...

Netgear M1 Nighthawk port forwarding

I've used the netgear web admin interface to switch on port forwarding for a port used for my home alarm system. However, I have used a port checker and the port remains closed and the alarm system is not communicating with its external service. Does...

Resolved! Applying for Beats flex

Hello. I bough my Apple Watch series 6 on 9th February. Can I get a free pair of Beats flex as well, please?Kind regards,Grieta Beinarovica

O2 network

Are O2 sending letters with replacement SIM cards informing customers that o2s network is changing on the 1st April and to follow the instructions in the letter

Resolved! Added Extra and Ear Buds

I recently upgraded to the Galaxy S21 and chose the extra of the free audible for 3 months but can't seem to access it, my audible keeps telling me I need to purchase books. Also, I tried claiming the free Samsung headphones but don't know where to f...

O2 recycle

Has anyone had any problems with o2 recycle? I recently sent my old device to them using the prepaid postage they provided. The royal mail say my package was delivered on the 4th of February. I keep getting emails from o2 recycle saying they haven't ...

Resolved! Trouble with 2 step verification code on Facebook

Hi The O2 communityI have been trying to get into Facebook for the past 8 months. I have tried to get them to send me the 6 digit code. They say “they have resent the 6 digit code by SMS” but I never receive it? Could this be a block on the O2 networ...

Resolved! Unknow call divert to answerphone

I have recently signed up for the service to divert unknow calls straight to answerphone - the problem being is now I am missing calls from delivery drivers. How can I get this ervice switched off?

Resolved! Disney+ link not working

When I updated my contract I was due to get 6months of an ‘extra’ for free.The link o2 have sent me to claim this extra isn’t working - not sure how toClaim it!

Resolved! Disney+ and Star

I have Disney+ as an extra, however see one needd to subscribe to get Star from Feb 23. When I try to do this I get directed to O2. Will we get Star added to our Disney+ subscription from Feb 23?

O2

Forum Posts