Name change form

[Anonymous]

Hi,

Trying to change my name on my account. I've spoken to live chat and also to someone by email. The link to the name change form links directly to the o2 business account contact us page and not a word document. I've been using the link
http://www.o2.co.uk/namechange that was given to me on both occasions. I pointed out the error and no one seems to be able to provide the form I need.

Has anyone tried to change their name recently that can tell me where this is located?

I'm going into a store tomorrow to see if they can help me as well.

Thanks,
Sazz

[Anonymous]

Hi Fox,

Still not had any form from O2! Every other company has been very simple processes to change my name but O2 can't even provide a form that they apparently need. I will be visiting a shop again at the weekend to get someone to do something and can't fob me off this time. 

[MI5]

We are being told that you can get the form printed off in store and if you take all your details of change with you, they will fax it off for you too.

[Anonymous]

Hi folks

I've just got my hands on a copy of the name change form - hope it's useful!

[Cleoriff]

Hi @Anonymous How did you get that?

Currently, until changes are made, we have been advised to use this one

https://www.o2.co.uk/sites/default/files/2017-07/name-change-application.pdf

https://community.o2.co.uk/t5/Pay-Monthly/surname-change/td-p/1103825/highlight/true/page/3

[Anonymous]

Hi @Cleoriff, I had it emailed to me this morning from O2 (specifically mycare@o2mail.co.uk) after talking to a rep on the instant messenger function.

[Cleoriff]

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wrote:

Hi @Cleoriff, I had it emailed to me this morning from O2 (specifically mycare@o2mail.co.uk) after talking to a rep on the instant messenger function.

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Good to hear you managed to get one @Anonymous. It's just so annoying that the link to the form on the website is 'broken'...

[jonsie]

Good news @Anonymous so hopefully you will have it changed within the 5 working days from receipt timescale we have been given.