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My phone was stolen and I can't get through to o2

Jlambley
Level 1: Joiner
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Can anyone help me?

I've been on hold for an hour and In every article o2 mentions an online chat service but I think that's discontinued.

Please help asap.

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madasaf1sh
Level 67: Unsung hero
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@Jlambley 

The chat service will only show available when an agent is available, best place to hang around is the shop pages or the contact pages. 

 

How to report your sim lost is here Guide: Lost or Stolen O2 Device? - How to Report it 

 

Make sure you have reported it to the Police and you have a crime reference number. 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 67: Unsung hero
  • 5661 Posts
  • 32 Topics
  • 1815 Solutions
Registered:

@Jlambley 

The chat service will only show available when an agent is available, best place to hang around is the shop pages or the contact pages. 

 

How to report your sim lost is here Guide: Lost or Stolen O2 Device? - How to Report it 

 

Make sure you have reported it to the Police and you have a crime reference number. 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
Level 94: Supreme
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@Jlambley 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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