Moving O2 number

[Anonymous]

Yesterday I spent some time with a helpful O2 guru arranging to move my current O2 number from my old phone (pay monthly) to a new pay monthly phone and to cancel the current contract.  I was told this would be done within 24 hours but it still hasn't happened.  I dno't need live chat to deal with this, especially as I anticipate being out most of tomorrow, but there appears to be no way to simply send an email question.

Am I missing something?  email may be "old fashioned" but it is still a very convenient way to deal with problems which don't require interraction.  It also provides an audit trail.  I looked at the complaint procedure but that is a bit heavy handed and was blathering on about ombudsmen.  I simply want to know when the transfer will take place and as I will be moving around I really don't want to have to do it via live chat or even by phone.

[Anonymous]

Now Ivan is wondering why is has been left out of this game of pass the regards.

Meanwhile I appear to have dug myself another pit in the O2 accounting system. I appear to have two O2 accounts - I assume another was set up when I bought a new phone but I wasn't aware of that. Trying to merge them has left me in a silly situation because the system wants to send a text to "my other phone" which of course now has my original number whereas my original phone is now disconnected. Time, I think, to go to bed.

[MI5]

Give it 24 hours to update on the system first then see what you’ve got.

[Martin-O2]

Please let us know how this goes @Anonymous, provided you can keep the cat off the phone long enough  

[Anonymous]

Getting there.

As far as I can see, what happend was that when I purchased a new phone another O2 account was set up for me using <generasted_name>@o2.co.uk as the account name.  Unfortunately I did not know about this and when I figured it out and tried to access the account it was asking me questions I could not answer to allow me to reset the password because I did not know the account number and there was no credit card associated with the new a/c.

Another session on livechat has renamed the second account to something I can access.  So I have a new a/c for dealing wiht the phone and the old one which can access these forums.  I can now either try to move the phone into my old account or set up a new community account on the new account.  The latter seems less likely to cause me grief.

Had I known about the new a/c from the outset things would have been easier.  For that I am tempted to blame the people who sold me the phone as I cannot see who else would have set up the a/c?

[MI5]

They should have used your email address to set the account up with.
If they had used the same one as you currently have, it would have combined both accounts from the start too.