Mobile Phone Repair Tacking NOT WORKING.

[Anonymous]

I have been onto 2 different websites for mobile phone repair tracking, and neither of them will work. The first one says that the security text I am writing is wrong every time I enter it (and I have tried several different codes now) and the other link I found says that it can't find my details!

I have a tracking number, and o2 sent me an email link to where I could check this information.

It is useless to me because nothing will work.

Anyone else having a similar issue?

Ange

[MI5]

Exactly - you've found something extra to feedback

[Anonymous]

That is strange indeed.

I just installed thumbnail zoom myself to take a look.

Alas, I have tried to put in the code that comes up when I hover over it and it still says wrong security text.

[jonsie]

I'm guessing it's a website problem them Hopefully @Toby will come back with some info.

[Anonymous]

Yes I can report today that I have exactly the same problem. No matter how many times I enter that stupid pathetic security code it still comes up with a mismatch message and clears all the fields again for you to go thru the same laborious clunky process! Come on O2 get your IT in order....your a big multinational company and this problem has been going on for far too long!

[Anonymous]

This is still not working months later!! I have exactly the same issues as the poster below, and have tried two sites also. It is hopeless!

[Cleoriff]

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@Anonymous wrote:
This is still not working months later!! I have exactly the same issues as the poster below, and have tried two sites also. It is hopeless!

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Sorry to hear this @Anonymous I will mention this to @Toby in my reply ...in the hope he can look into the problem

[Anonymous]

Can't believe it's still not working. It's been ages since I first started this thread!

I'll be glad when my contract ends in August...........My phone is still in a total shambles. 

Absolute rubbish.

[Anonymous]

I have checked again, and there is still no resolution, despite a 'welcome' message from Toby.  There must be lots of people unable to track repairs.  My phone was supposedly on it's way home by courier at 10:22pm on Tuesday evening.  Without tracking, I have no way of knowing whether or not the courier has picked it up at all, and I cannot wait in at home everyday, with no idea of it's prospective delivery.  My husband took out the contract for me, but does not have the time to wait in line for 02 operatives to answer his call.  Unfortunately, he did not realise that I would not be able to access the account via phone due to 02 security, despite me knowing the phone number and all bank details, so that contact option is also out.

[perksie]

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@Anonymous wrote:

I have checked again, and there is still no resolution, despite a 'welcome' message from Toby.  There must be lots of people unable to track repairs.  My phone was supposedly on it's way home by courier at 10:22pm on Tuesday evening.  Without tracking, I have no way of knowing whether or not the courier has picked it up at all, and I cannot wait in at home everyday, with no idea of it's prospective delivery.  My husband took out the contract for me, but does not have the time to wait in line for 02 operatives to answer his call.  Unfortunately, he did not realise that I would not be able to access the account via phone due to 02 security, despite me knowing the phone number and all bank details, so that contact option is also out.

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A welcome from Toby just means you have set up an account for the forum, this won't allow you to access any phone account except one in your name.