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Missing Sim

SamFig
Level 1: Joiner
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on ‎18-05-2024 17:28

on ‎18-05-2024 17:28

Hi there, I am a Virgin media customer and received an Virgin/O2 offer via email, it was an 18 month contract, 10GB for £10 with unlimited calls and texts. I applied for this a few weeks ago and they said I would receive a sim through the post however I haven’t heard anything and I haven’t received the Sim yet. I have tried to get support from Virgin media about this but they sent me the link to talk to you

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MI5
Level 94: Supreme
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‎18-05-2024 17:32 - edited ‎18-05-2024 17:33

‎18-05-2024 17:32 - edited ‎18-05-2024 17:33

@SamFig 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 0344 809 0202 or 0800 081 0255

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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