Minimum term up, sent letter, no reply? (Wanting to cancel contract)

[Anonymous]

Greetings!

So, in wanting to avoid having to call O2 (and remain on hold for god knows how long), i sent them a letter asking them to terminate my contract. Its minimum term is up so i dont think i should be hit with any early fees.

I sent them this letter on the 6th Jan, and am yet to receive a reply, is this normal? I can imagine that they get hundreds of thousands of letters to their correspondance department but still. I followed the guide found here:

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/td-p/566774

I also tried cancelling by requesting it be done through their mycare email address, but was promptly told by the automatic reply that its not used anymore and has been shutdown.

[Anonymous]

Thanks for all your input guys, I'll give it a couple more days with the letter and if i hear nothing back i'll just have to call them i guess. Liking the idea of giving them the silent treatment

[Anonymous]

No worries.

Good luck.

[Anonymous]

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@Anonymous wrote:

Thanks for all your input guys, I'll give it a couple more days with the letter and if i hear nothing back i'll just have to call them i guess. Liking the idea of giving them the silent treatment

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The silent treatment is awsome.

As they are all hyped up sales junkies where every second counts, they hate having their time wasted by someone who doesnt talk!!

[MI5]

Just remember they can't force you - only you can agree so don't be talked into anything you don't want.

[Anonymous]

I'm afraid you are living a dream if you are expecting a reply so quickly. Sadly I think it will be the standard "up to 28 days" response.

I hope I am wrong but. ...

[viridis]

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@Anonymous wrote:
I personally wouldn't use live chat for this type of request to end a contract.

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http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/PAC-code/m-p/812337/highlight/true#M81015

Don't recommend it then

[Anonymous]

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@viridis wrote:

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@Anonymous wrote:
I personally wouldn't use live chat for this type of request to end a contract.

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http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/PAC-code/m-p/812337/highlight/true#M81015

Don't recommend it then

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I recommended to use Live Chat for a Pac Code - Not to end a contract in the thread you highlight. I assume you read it - right ?

[viridis]

I read it fine thanks,
So to clarify, a customer should request the PAC from live chat and then muddy things up by telephoning cs?
What happens upon PAC generation? Final bill generation, ergo account close notice.

[Anonymous]

Why is there a need to call CS after Live Chat (which I will never recommend) issues the PAC?

Surely the OP thus uses the pac, that ends the contract and final bill created?

[viridis]

Exactly. So by requesting pac of live chat is also closing account by default.