PAC code

[Anonymous]

Need my PAC

[MI5 · Accepted solution]

Contact CS. Details on link http://www.o2.co.uk/contactus

[Anonymous]

ring customer services on 202

[Anonymous]

Hi and welcome to the forum.

You can use live chat too.

Help thread http://community.o2.co.uk/t5/Discussions-Feedback/Obtaining-a-PAC-Code-from-the-O2-Network/m-p/54427...

[Toby]

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@Anonymous wrote:
Hi and welcome to the forum.

You can use live chat too.

Help thread http://community.o2.co.uk/t5/Discussions-Feedback/Obtaining-a-PAC-Code-from-the-O2-Network/m-p/544270#U544270

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I can confirm this guys,

Its a good port of call when advising on PAC codes

[MI5]

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@Toby wrote:

I can confirm this guys,

Its a good port of call when advising on PAC codes

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Thank you for confirming this Toby....

As you know, LC stopped giving out PAC codes but it's a good idea to reinstate it to take some pressure off the call centre staff......

[Beenherebefore]

Are phone-based call centre staff in short supply ?

I thought that there were plenty of sub-contractors in that market.

[MI5]

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@Beenherebefore wrote:

Are phone-based call centre staff in short supply ?

I thought that there were plenty of sub-contractors in that market.

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All staffed and run by Capita now so I guess you need to ask them why they don't employ enough staff....?

[Beenherebefore]

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@MI5 wrote:

All staffed and run by Capita now so I guess you need to ask them why they don't employ enough staff....?

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Having been responsible for outsourced contract management in my previous life, I always had a clause which allowed me to add different contractors when service levels dropped below a stated point.

Rarely, if ever, did I need to call on additional contractors.

Also it's not my job to ask Capita.....that's O2's 

[MI5]

True.....