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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

How do I transfer my existing O2 number to a new O2 account?

Hi there! I am currently a member of O2 under an account created in my dad's name and under his contact details. Now that I have my own income, I want to create a new account and move to a new contract but keep my existing number However, I'm having ...

Mystery SMS "charges when abroad"

According to my Pay Monthly bill this month I've been charged extra for 5 (so far!) SMS messages to the following number while abroad: 07860 019210 I don't recognise the number, I have not sent any SMS while I've been away, and I have no record on my...

Resolved! Number Transfer from O2 PAYG to a new O2 Pay Monthly sim NOT Worked

I requested a transfer for my number to go from O2 PAYG to a new O2 Pay Monthly sim. The PAYG sim has lost service but the temporary sim still doesn't have my original number on it (it's still the temporary number). It's been more than 24 hours since...

I thought it was made easier to leave!?

I have mine and my husband's mobiles under my O2 account.My husband's contact has ended and mine will be in January. My husband has a new contact with a different network as there is no incentive to stay with O2 - less perks, perks mainly in London, ...

changing device and ordering esims for it

I have bought an unlocked Galaxy Note20 Ultra 5G double esims(virtual) not from O2. Having trouble changing device in myO2 as well as contacting O2 to order esims and configuring up new phone...thanks

Help! O2 ruined my credit score-NO RESPONSE FROM THEM.

More info (Highlight to read)More info (Highlight to read)O2 have ruined my credit score during their merge with Virgin. I simply do not have any outstanding bills and now my credit score is ruined. I have sent 5 emails to the credit filer team with ...

Data in USA - does it work now?

Hello I was wondering if anyone had used their o2 phone in the USA recently? I was last there around 2 years ago and did not have much of a signal at all for using data. I got charged £6 per day for trying (which was refunded when I complained). The ...

Help! Has O2 lost my mobile number?

Hi all, I am moving to O2 and ordered a sim car last week. I requested a PAC code from my old provider. I called O2 support on Tuesday and asked to port my number from my old provider to O2.My number has now been disconnected from my old provider, ho...

Switch up terms changing 19th July.

Just heard from my local store that O2 Switch up will be 90 days for everyone. Can I confirm is this true and will there be an exit clause thingy as it's a change to the T&C's?

VAT Breakdown

Hi I need VAT breakdown for my bills please

O2

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