Welcome & News
See what’s new in the O2 Community and discuss the latest O2 news.
cancel
Showing results for 
Search instead for 
Did you mean: 

Browse the Community

Welcome & News

See what’s new in the O2 Community and discuss the latest O2 news.

991 Posts

Tech Support

Do you have a technical issue? Ask our community members for help and support.

11913 Posts

Access For All

A place to find out all about O2’s Accessibility options, get support and share experiences. Any fee...

1559 Posts

Volt

Get help and support from other community members with your questions about Volt

529 Posts

New to O2

New to O2? Get information, help and support for new customers here.

1369 Posts

Activity in Welcome & News

IMEI block

So my account had an imei block placed due to overdue payment. I then sorted this with o2. And the debt team who said he would send a pay as you go sim for me to use with my iPhone 15 pro max. Since Saturday I’ve had no signal on my phone, and it’s d...

Cbbbbx by Level 1: Joiner
  • 110 Views
  • 9 replies
  • 0 kudos

Resolved! Number inactivity disconnect

Hello Does anyone know how long it takes for o2 to automatically disconnect a number if it is inactive? I want to keep my PAYG number "alive" until the time comes that I can make it my main driver (contract). I've spoken to o2 but I get different ans...

fnanfne by Level 1: Joiner
  • 49 Views
  • 3 replies
  • 0 kudos

Help!! No signal

I have had no signal (voice/text/data) since Saturday both at home and away, when usually I have no problems. There does not appear to be any network issues, wondering if the recent ios 17.4 update I did has anything to do with this???

Hello I'm looking for some advice regards to a upgrade but I've chosen the wrong variant of Samsung

Will somebody point me the right direction please. I have just upgraded to a new device and I wanted the Samsung galaxy s24 ultra but I've been delivered a Samsung galaxy s24 instead It is entirely my fault because I didn't see it at the time I paid ...

New782122 by Level 1: Joiner
  • 87 Views
  • 3 replies
  • 0 kudos

Location services not working

After a couple of months tearing my hair out and getting unhelpful responses from O2 I spoke to someone today who fixed my problem. A while back I accidentally removed age verification from my kids phones and couldn’t re-enable it. I called O2 and th...

Chucklebus by Level 1: Joiner
  • 2445 Views
  • 14 replies
  • 0 kudos

Resolved! Check account is actually cancelled?

Helloi cancelled my volt account last October when I changed my virgin media package, everything was fine (I thought)until todayi got an alert on my credit checking app saying my O2 account was reactivated…I never asked for this, I have no account wi...

Faerie by Level 1: Joiner
  • 138 Views
  • 7 replies
  • 0 kudos

Change

I want to change 5 big for 7GB. O2: Great news. You've now got a fresh £5 Big Bundle with unlimited minutes and unlimited texts to use before 17 Apr. We've taken £5 from your balance.

7G by Level 1: Joiner
  • 40 Views
  • 1 replies
  • 0 kudos

Was I misled? PAC / Porting my number to O2 from Three

I would like to get your opinions on an issue I have encountered during the recent transfer of my Three Mobile number (Monthly contract) to an O2 PAYG SIM on Tuesday, 5th March. Following the use of a PAC code through O2's transfer form on Tuesday 5t...

PaulRed by Level 1: Joiner
  • 818 Views
  • 32 replies
  • 0 kudos

Virgin Media package deal missing my o2 SIM?

Hi, can any of the team help me with the following please? I recently renewed my home Phone/Broadband/TV package with VirginMedia when a sales person rang me offering the same package I was on for more or less the same price, she also promised I woul...

JP2024 by Level 1: Joiner
  • 86 Views
  • 3 replies
  • 0 kudos