Minimum term up, sent letter, no reply? (Wanting to cancel contract)

[Anonymous]

Greetings!

So, in wanting to avoid having to call O2 (and remain on hold for god knows how long), i sent them a letter asking them to terminate my contract. Its minimum term is up so i dont think i should be hit with any early fees.

I sent them this letter on the 6th Jan, and am yet to receive a reply, is this normal? I can imagine that they get hundreds of thousands of letters to their correspondance department but still. I followed the guide found here:

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/td-p/566774

I also tried cancelling by requesting it be done through their mycare email address, but was promptly told by the automatic reply that its not used anymore and has been shutdown.

[Anonymous]

Xtrene1699 you are very welcome.

Our primary goal here as fellow customers is to try and ensure any person seeking help and guidance leaves here fully armed with what they need.

Take care.

[Anonymous]

Just another update guys, so the post came and still no letter so i went onto Live Chat... I went in there assuming it was going to be a disaster but right off the bat the 2 advisors were excellent. The first had to transfer me to cancellations and then from there the sailing continued to be smooth.

Thanks to you all for the help, i got my PAC with no trouble! Its people here, and people like those advisors are why i'll be back in the future

Thanks again!

[Cleoriff]

Thanks for your update @Anonymous  Pleased it went well.

[jonsie]

Glad you got it sorted😊

[MI5]

That's how it should be