Loyalty

[stodgyodgy]

Hi

Trying to get the £2 reduction per month for additional sim only contract @£10 per month.

Followed three different texting instructions to 25000, spoken to customer services twice, no-one will reduce my promised additional sim-only to £8 per month.

Just about ready to cancel the additional contract.

[Cleoriff]

Hi @stodgyodgy 

You should contact the sales team as they can help you with that – message them on Social Media  -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

[jonsie · Accepted solution]

I'm not sure where you got those instructions or the number? @stodgyodgy 

You need to text LOYALTY to 21500

You will get a return text asking you to repeat the text LOYALTY and include your main O2 number along with your additional pay monthly numbers

[Breanna]

Hi @stodgyodgy were you able to use the code LOYALTY or contact customer service?