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Anonymous · ‎06-01-2017

Why is Live Chat never available, and why can I not send an email with my query????

MI5 · ‎06-01-2017

Live chat is closed now I'm afraid.
Contact details and times here http://www.o2.co.uk/contactus or as said, try us

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Emmalcox · ‎06-01-2017

Post your query on here mate, these guys have been great help with me...

MI5 · ‎06-01-2017

Live chat is closed now I'm afraid.
Contact details and times here http://www.o2.co.uk/contactus or as said, try us

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎06-01-2017

Hi @Anonymous Live chat is available from 8am-9pm. I used them myself earlier this week at 8.13am My issue was sorted in 15 minutes. The other contact numbers are in this link http://www.o2.co.uk/contactus

Veritas Numquam Perit

MI5 · ‎07-01-2017

Exactly 8.13am is the best time to call

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎07-01-2017

@MI5 wrote:
Exactly 8.13am is the best time to call

well a few minutes either way. I have made contact at 8.20am and got through immediately...

Veritas Numquam Perit

MI5 · ‎07-01-2017

You've just burst my bubble

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎07-01-2017

@MI5 wrote:
You've just burst my bubble

Yes I could just see your OCD making you set a timer for 8.13am....If you ever needed to contact CS.....(that would be a long shot though)

Veritas Numquam Perit

MI5 · ‎07-01-2017

They call me 😛

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎07-01-2017

@MI5 wrote:
They call me 😛

Wouldn't surprise me in the slightest....

Veritas Numquam Perit

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