Is order refused/cancelled

[Zeppli]

Hello, I’ve recently tried to move from Three to O2 and found a deal through the site Uswitch, I got the PAC code and everything alright and put in the order. 

today I got the email that the order was unsuccessful and to contact the credit file referrals to find out why and I have emailed them but I’m just unsure if that means the order could still end up processed or if it’s not accepted/refused or cancelled.

The offer was no upfront cost and it comes up as precontract on emails.

Any idea on if the order is outright not going ahead or if I just need to wait on the response email to continue the order would be great thanks. 

[jonsie · Accepted solution]

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

[Breanna]

Hi @Zeppli did you get in touch with customer service about this?

[Zeppli]

Messaged today, just waiting on a reply.