Insurance claim

[Laura98]

I made an insurance claim, received a text with the reference number and it also told me I’d got a confirmation email but I never received it. I opted for next day service also and this was on Tuesday. Not heard anything, any advice?

[O2Karl]

Hi @Laura98 

We can not look into individual accounts within the community; what I would recommend is speak to O2 insurance again calling 202.

Have you checked the junk folder within your email? If it not there, please speak to O2 insurance via 202 and they will look in to your claim. 

Hope this helps.

[Cleoriff]

@O2Lisa  @O2Kayleigh could you look at this please?

[O2Lisa · Accepted solution]

Thanks for the tag @Cleoriff, I will private message you now @Laura98.

[LukasB]

Hey @Laura98 @O2Lisa just checking if this has been sorted out?

[O2Lisa]

Hi @LukasB, yes this should be resolved now

[nic1987]

ive had this same issue i cant check my phone as its too damaged but i also cant phone them for the reference number