Solved: Insurance Excess Payment

Anonymous · ‎11-06-2017

I had a successful insurance claim in March, and was told the payment of the excess fee would go out with my normal phone bill within 3 months. It still hasn't gone out, what should I do?

sheepdog · ‎12-06-2017

Depends on when they submitted the amount and when your billing date is. So if your usual billing date is the 11th and you were told on the 20th then it might be July before you see it. Which in the eyes of the call handler is 3 months but not in the eyes of o2 billing!

Though best option is to ask or check your account for additional charges appearing.

View solution in original post

jonsie · ‎11-06-2017

Best option is to call customer service.

http://www.o2.co.uk/contactus

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎11-06-2017

Check your bank statement as they may have taken it directly.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

sheepdog · ‎12-06-2017

Depends on when they submitted the amount and when your billing date is. So if your usual billing date is the 11th and you were told on the 20th then it might be July before you see it. Which in the eyes of the call handler is 3 months but not in the eyes of o2 billing!

Though best option is to ask or check your account for additional charges appearing.

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