Insurance Claim... No Acknowledgement

[CLB-]

So my iPhone 7 was collected tuesday, for an insurance claim (Cracked Screen) i have heard nothing, not even an email to say they have recieved my phone? Is this normal? TIA

[jonsie]

And the fact that it's Christmas has nothing to do with it..... 

[MI5]

4 or 5 such similar complaints on here in recent weeks?

[jonsie]

And that's only on here. 

[Cleoriff]

Yes. i agree...too coincidental for my liking...:smileysad:

[Del3971]

I rang O2 again today to see what was going on they were not very helpful just said they will need another 5!!!! Days to investigate what’s gone on with DPD they collected my phone on the 28th and it looks like I won’t be seeing my replacement until sometime after the 10th. Bet I don’t get a discount on this months bill needless to say I will be cancelling my O2 Insurance once this is sorted 

[jonsie]

You will get a discount, just call them and they will credit you pro rata. 

[CLB-]

O2 have confirmed it was stolen so im guessing they will block it as it should now be with them.

[CLB-]

O2 are just a joke at the moment, i have raised a complaint via Resolver

[CLB-]

Im exactly the same mine was collected the 28th also and after numerous phone calls and wrong email addresses given i was told the timescale is still 3-5 days. Its not on is it.

[Del3971]

It’s an absolute joke! It’s not our faults our phones have gone missing it’s the company O2 used to collect them. Why can’t they just send us to a store to get an replacement it’s simple really. I pay the £12 pemium insurance as well . That’s well getting cancelled