I want to swap my phone for a different one

[Kt1]

Hi,

I have had so many problems with my OnePlus 6T since I swapped from iPhone in January. The phone is very glitchy and I have been back to the store a couple of times to get help with trying to sort it out but nothing has worked. I've even done a factory reset!

I can't get used to having an Android and want to go back to an iPhone. I've got the contract for this phone until 2021 but I can't have this phone any longer, I don't like it.

Is there anyway I can swap my contract over to an iPhone that costs the same amount as this phone so I'll be able to keep the contact and continue to pay them the same amount?

Thank you in advance!

[Cleoriff · Accepted solution]

Hi @Kt1 

As you are well out of the 14 day exchange period you would need to cancel you contract and pay what you owe Guide: Cancelling Your Contract 

Unless My O2 shows you are eligible for another upgrade (which I doubt as you have only had the phone 7 months)

[MI5]

@Kt1 

You'll have to pay off the device plan to upgrade.

You can always sell your phone to recoup the costs.