Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 73784 Views
  • 147 replies
  • 22 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 7761 Views
  • 15 replies
  • 1 kudos

Resolved! How to obtain a NanoSIM?

Hi there, I've been using an iPhone 3S on O2 PAYG for five years - great service. Just received a new Samsung S7 Edge as a gift. It's apparently unlocked and can be used with my existing number on O2. However my existing MircoSIM doesn't fit my new p...

Anonymous by Not applicable
  • 1340 Views
  • 3 replies
  • 0 kudos

Resolved! o2 Webmail

I used to access my o2 mail account with my other email but since 10th August no new mails have downloaded, think it may be to do with Windows 10 being forced on everyone, so I thought I would log into my o2 account and access it there but unfortunat...

Anonymous by Not applicable
  • 2406 Views
  • 25 replies
  • 0 kudos

Resolved! Student discount code used too many times

Hi, I've applied several times for a 20% student discount, but after texting my code to 61202 I get a reply saying 'the code has been used too many times over the last six months'. In store and over the phone have both told me I'm definitely eligible...

Anonymous by Not applicable
  • 6037 Views
  • 5 replies
  • 0 kudos

Resolved! Phoning from UK to Mexico on 4G via the Facebook Messenger/Whatsapp?

Hello all, I really appreciate some help. I'm going to a concert this weekend and want to phone the concert to my friend in Mexico. I dont think I will have Wi-Fi but I believe I can use my DATA allowance. I currently have 4GB worth of data. The conc...

Anonymous by Not applicable
  • 3976 Views
  • 7 replies
  • 0 kudos

Resolved! o2 email stopped working

Hello, I was wondering if anyone can help please. I have a o2 email account that can send, but has stopped receiving emails. I have tried the usual send an email to it from a seperate account but to no avail. It has been like it for a couple of days ...

Anonymous by Not applicable
  • 3746 Views
  • 13 replies
  • 0 kudos

Transmitter Mast Frequency

Hello I'm looking for some information on a particular transmitter, can anyone tell me if the transmitter at Benllech in Anglesey is 900 mhz only or does it support 2100 mhz for 3G? I have tried searching on http://www.sitefinder.ofcom.org.uk/search ...

Anonymous by Not applicable
  • 1393 Views
  • 2 replies
  • 0 kudos

Resolved! Student Discount

Hello, can someone please tell me how to receive 20% off on my O2 Pay Monthly bill, as I am a student? I tried twice using the o2.co.uk/studentoffer method, but after a few days of texting 61202 I received a text from 80202 saying the code had been a...

Anonymous by Not applicable
  • 3677 Views
  • 14 replies
  • 0 kudos

Resolved! Has My Credit Check Been Accepted?

Hey guys! Just went on my emails to see if I had been accepted from my new Iphone, went onto my 02 and seen that my order has been completed and a brand new number is there with all thr details about paying each month, does that mean its been accepte...

Anonymous by Not applicable
  • 3485 Views
  • 7 replies
  • 0 kudos

Excessive Increase in Mobile Data

Samsung Galaxy S5 Neo Last two months I have had a huge increase in data usage. From average of 130mb per month out of my 500mb allowance, it soared to.... for June, it was was 564mb and July it was nearly 600mb. First 2 days of this month it was 202...

Anonymous by Not applicable
  • 5667 Views
  • 48 replies
  • 0 kudos

Resolved! Webmail

Hi, I dont seem to be able to access my webmail online.....Ive logged in but the webmail icon in 'My O2' is no longer available. Please can you help me access my email account Thanks Nicki

Anonymous by Not applicable
  • 3403 Views
  • 6 replies
  • 0 kudos