Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 78990 Views
  • 147 replies
  • 22 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 7916 Views
  • 15 replies
  • 1 kudos

Resolved! Problems ordering Samsung A5 2017

I've been trying to order this phone for over a week now. First of all they had online issues that they failed to recognise even though I pointed it out to several online assistants. Now the site is telling me I have wrong about you details so I cant...

Anonymous by Not applicable
  • 1406 Views
  • 7 replies
  • 0 kudos

Resolved! O2 Open code

Hi, I thought I would be entitled to this as I work for the NHS and have just bought out my old contract and upgraded to a new one. However I'm now lead to believe that this applies only to 'O2 Refresh Contracts' and not Standard contracts. Now I was...

Anonymous by Not applicable
  • 1257 Views
  • 4 replies
  • 0 kudos

Resolved! samsung gear fit 2 promotion

Bought the s7 edge recently with the promotion of a free gear fit 2. I was pretty impressed as was thinking of getting some type of device like this. It's arrived and they've sent me size large, which is too big. Phoned samsung promotions team, they ...

Anonymous by Not applicable
  • 3552 Views
  • 4 replies
  • 0 kudos

Resolved! Address changes

Hi how do I update my address details on a dormant 02 account? I haven't used it for a couple of years, can still login to it but not amend anything. I want to order a new sim but it has my old address. Thanks

Anonymous by Not applicable
  • 1946 Views
  • 10 replies
  • 0 kudos

Resolved! NHS discount

Hi I just upgraded and work for the NHS. The man in store told me I could have NHS discount on the tariff and I would just need to follow the texts. But I haven't had any texts and I want to make sure I get my discount.

Anonymous by Not applicable
  • 3442 Views
  • 2 replies
  • 0 kudos