Other Products and Services
Ask the community questions about any other products and services.
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Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
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Resolved! I am not getting wifi coverage in the underground tube stations since i changed my iphone

My number is with giffgaff, however I registered on O2 hotspot and have been enjoying the wifi coverage in underground stations in London for 5 years. Yet since I changed my iphone 6 with an iphone xs, no coverage have been received. I chatted with a...

Resolved! Wifi calling and call over voLTE Samsung S7 edge

I have a open (non-O2) samsung s7 edge updated to the latest firmware and wanted to use wifi calling as mobile signal is alomost non-existent in my house. I contacted an O2 guru and thye said I could not do it on a non-O2 phone. I re-read the O2 guid...

woozle_a by Level 1: Joiner
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Resolved! Recycling

Hi I recently sent off a phone for recycling but like an idiot didn't put the order number in.Can it still br traced via postage sticker o2 sent?

Scott1990 by Level 1: Joiner
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Resolved! Phone hasn't arrived

I ordered a phone on Sunday, and it still hasnt arrived, it was supposed to be next day delivery. I was just wondering how to track the phone, i have recieved an email that my order went through and was valid. However, ive not recieved an email since...

NP by Level 1: Joiner
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Resolved! Not happy

I did applied my o2 open (discounts) through customer service care before more than 1months ago and the lady said it gonn be aply by 15th of December but still I haven’t get any o2 open discount yet and I did my order at the same time but they never ...

Yam by Level 1: Joiner
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Resolved! Pending Transaction but order wasn’t completed

So I went through the process of ordering a pair of Apple Airpods last night at around 9:30pm but once I’d payed for the item via Apple Pay o2 took me to a page saying something went wrong and to call 202 to complete my order. I assumed it had just c...

Sv by Level 1: Joiner
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Resolved! Iphone 11 pro return

Hello my name is Andrei Negrea and I returned an apple 11 pro phone because I do not want that model but I was not given any confirmation that that model came to you you can do some checks please.

Resolved! Sim Card Number Change

I called up on Monday and had my number transferred from another SIM card to the SIM card that currently in my new phone. How long does this take ? And will this change on the “my number” section and on the my 02 app as well?

Carlos99 by Level 1: Joiner
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