Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
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Resolved! Pending Transaction but order wasn’t completed

So I went through the process of ordering a pair of Apple Airpods last night at around 9:30pm but once I’d payed for the item via Apple Pay o2 took me to a page saying something went wrong and to call 202 to complete my order. I assumed it had just c...

Sv by Level 1: Joiner
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Resolved! Iphone 11 pro return

Hello my name is Andrei Negrea and I returned an apple 11 pro phone because I do not want that model but I was not given any confirmation that that model came to you you can do some checks please.

Resolved! Sim Card Number Change

I called up on Monday and had my number transferred from another SIM card to the SIM card that currently in my new phone. How long does this take ? And will this change on the “my number” section and on the my 02 app as well?

Carlos99 by Level 1: Joiner
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4g Signal Manchester city centre

Why is the 4g signal strength so bad in Manchester City Center? I've been working there for the past few days - outside, and found the O2 4g signal strength dire ! It's that poor that my phone cannot complete a signal strength test ... Has anyone els...

AdamMurphy by Level 1: Joiner
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Resolved! texts

INcreasingly I need to recieve texts at home but there is no O2 coverage. Can I get them over wifi

teamroche by Level 1: Joiner
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Didn't receive my Netflix offer

I made an early upgrade to an iPhone 8 with 64GB and recieved the double data offer from netflix to 50GB of data yet it has been over 2 weeks and i've been waiting for my 12 months of free netflix email. I also put in my number into the O2 website bu...

LK by Level 1: Joiner
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Insurance Claim for a smashed screen

Galaxy note 10+ 5gI made a claim on Sunday and they told me that I would have a phone swap replacement on Tuesday. I wasnt sent an email regarding my claim so I called the next day and they told me that they had maintenance on sunday so they didn't p...

Abdul by Level 1: Joiner
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Cancelled order

number: ms-xxxxxxxxxI asked for the above order to be cancelled immediately after ordering and was told via chat that it had been and I’d receive a text. I’ve heard nothing and payment has been taken? I simply need to order the XS case not the XS Max...

Janice by Level 1: Joiner
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