Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

MI5 by Level 94: Supreme
  • 147 replies
  • 22 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 15 replies
  • 1 kudos

Heard about O2 Wifi...? Here's more info...

Hello everyone,At the beginning of this year, we announced our plans to launch O2 Wifi (O2 blog). I’m pleased to say that things have been progressing smoothly while we’ve been busy testing the service at our stores across the UK.We now have O2 Wifi ...

Abs by O2 Social Media Team
  • 77 replies
  • 0 kudos

Resolved! o2 Email Closure

I know that the email service was closing and switched my account to another provider some time ago. However, I was still receiving mail though an incoming server until a couple of days ago. Since then I keep getting a 'connection time out' message. ...

airsgian by Level 1: Joiner
  • 6 replies
  • 0 kudos

O2 repairs

Hi, I handed my O2 pay monthly mobile LG G4 into my local O2 shop for repair under warranty. I was told online that I would be able to get a 'loan' handset whilst it was being fixed for a £25 deposit, suprise suprise my local shop said they had no 'l...

Jamieww by Level 1: Joiner
  • 12 replies
  • 0 kudos

Resolved! o2 email

On 26th May I received an email saying that the o2 email service was being discontinued on 20th June, when I followed the link to see how to move contacts etc I was shocked to see that the implementation date of this removal of service was 7th June! ...

Anonymous by Not applicable
  • 54 replies
  • 0 kudos

Resolved! Yearly upgrade programme

Hi can anyone explain the benefit of the Yearly Upgrade Programme? Headline seems to be I can upgrade by trading in my old handset - does that mean I don't have to pay off the balance on my O2 Refresh? Fine if that's the case, but if I do have to pay...

Jonnyr69 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Cancel sim

I want to cancel my sim!! Obviously there is no clear options for this, which means I cannot find a way typically! Any ideas on how I go about this please

Anonymous by Not applicable
  • 2 replies
  • 0 kudos

Resolved! SIM

My iPhone went for a swim! It's being replaced but will my O2 SIM still work?

Anonymous by Not applicable
  • 2 replies
  • 0 kudos