I made new contract phone but didn’t arrived

[1324abc]

Haw I can know what happen with my contract ? And why my device didn’t arrived yet 

[MI5 · Accepted solution]

@1324abc 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

[TallTrees]

Hello @1324abc 

Welcoming to the o2 Community forum. 

So sorry to hear you are having problems.  

Best advice is to contact the customer service  as detailed.   Early call 08.00am is best. 

Good luck and best wishes