I can't make calls

[Peter11]

Hi my o2 phone won't lit meke a call

[Cleoriff · Accepted solution]

Hi @Peter11

Have you checked your network status here http://status.o2.co.uk/

Have you paid your bill https://community.o2.co.uk/t5/How-to-Guides/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/101...

If having problems you need to contact customer services here https://www.o2.co.uk/contactus

[MI5]

Is this a new phone?
Is the sim activated?
Sim activation help https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim
Check also through our network issues thread to see if you can find a problem https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-sort-out-my-network-issues/ba-p/10140...

[jonsie]

You need to give us a lot more information as to what you have done to fault analysing. 

Is this a contract phone and if so is your account up to date? What phone do you have?

[Anonymous]

Might be a silly question but Is the battery charged up & working correctly 

[Marjo]

Hi @Peter11, just wanted to check if you managed to find what the issue was in the end for not being able to make calls?